This week is a very busy week for the VIPdesk team—we have team members presenting and attending not only the Loyalty Expo, but also the Contact Center Conference and Expo 2011 which is being held this week at the Gaylord Opryland Resort in Nashville. The conference started on Sunday with pre-conference workshops, and runs through Thursday. We have been working very closely with the Contact Center Association—which is producing the conference—and are very excited at the big event is finally here!
In addition to networking with and learning from some of the leaders in the industry, members of the VIPdesk team have been presenting educational sessions addressing the integration of social media and the contact center.
- Yesterday, Addison Hatch (our SVP of Client Services) and Liat Myers (our Director of Social Media) presented a pre-conference workshop session on “Bridging the Gap Between Social Media and Customer Service”.
- Today, Liat is presenting a conference session on “Best Practices In Integrating Social Media Into Your Customer Service Strategy”. A link to the presentation deck is available here for anyone who missed the session.
We are also looking forward to attending some very interesting sessions, reviewing how industry leaders have been able to gain market share through providing a stellar customer experience. Some sessions we plan to attend include:
- Southwest Airlines—Creating High Performance Organizations
- Starbucks—Creating the Total Customer Experience
- Inside the Zappos Contact Center
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Filed under: Brand Experience Management, Contact Center Best Practices, Customer Experience, Events, Social Media Tagged: CCA, CCCon, Conference, Contact Center, Contact Center Association, Contact Center Best Practices, Contact Center Conference and Expo, Contact Center Expo, Contact Center Expo 2011, Events, Integrating Social Media, Nashville, Social Customer Care, Social Customer Service, Social Media
